How to switch to Kindly
Keep every number. No gap in service.
Your old SIMs keep working right up until each number moves. You book every move yourself in the app, on the day you choose, once your new SIMs are in your hands. Nothing to cancel, nobody left without a phone.
- One PAC can move lots of numbers
- Weekdays, you pick the date
- eSIM or SIM by post, both free
Keep every number
Every number comes with you. Supporters and clients keep the number they know.
No gap in service
Old SIMs work until the moment each number moves.
You pick the day
Book each move in the app. Same day for all, or team by team.
Nothing to cancel
Moving a number ends it with your old provider.
Why switching feels risky
Switching shouldn't mean a day without phones.
The worry is always the same: what if a number drops while the new SIM is still in the post? So we don't book anything until your SIMs have arrived.
THE USUAL SWITCH
Your number moves before the new SIM turns up.
We wait until your SIMs are in your hands.
THE USUAL SWITCH
A form or a phone call for every number.
One PAC can move lots of numbers at once.
THE USUAL SWITCH
Everyone moves on the same day, ready or not.
Same day for all, or a date per person.
THE USUAL SWITCH
No idea which numbers have moved.
Every move tracked in the app, SIM by SIM.
Step by step
Four steps. Your old SIMs work throughout.
1Order
Pick plans and say which numbers you're keeping. eSIM or SIM by post, both free.
No PACs needed yet.
2Your SIMs arrive
Physical SIMs come by post. eSIMs arrive by email, and you can send each one to the staff member or volunteer using it.
Keep using your old SIMs.
3Book your moves
In the app, add each PAC, choose which SIMs it covers and pick a weekday for each move.
Book once the SIMs are in hand.
4Switch day
When an old SIM stops working, put the Kindly SIM in and restart the phone. That's it.
Any time between midnight and midnight.
BOOK A NUMBER MOVE
ABC123456
Which SIMs does it cover?All in the Kindly app
Move ten numbers as easily as one.
Charity accounts usually get one PAC that covers every number. Add it once, tick the SIMs it covers, confirm each number and pick the dates.
- One PAC for many SIMs, or one each
- Same date for everyone, or a date per SIM
- Weekdays, at least 2 working days ahead
- Edit a PAC if it's wrong or runs out
- See every move: waiting, booked, live
- Big team? Send us a spreadsheet instead
Check the date before you book. Once a move is booked we pass it to the network, so it can't be changed in the app. Need to change it? Get in touch before the day.
Getting your PAC codes
Free texts that do the hard part.
A PAC is the code that moves a number. It's free and lasts 30 days. Ask for it once your SIMs have arrived.
One number
Text from that phone. Your PAC arrives by text within a minute.
Several charity numbers
Ask for a PAC for the whole account. One code usually covers every number on it.
Still in a contract?
See your end date and any exit fee before you switch.
Want a new number?
End the old contract without bringing the number. Your Kindly SIM gets a new one.
We'll remind you before a saved PAC runs out. Coming soon
We'll keep you posted
You'll always know what's next.
Posted today
Your SIMs are on their way. Book your moves once they arrive.
Should have arrived
Three days later, a nudge with one button to book.
A reminder every couple of days
Until every number has a PAC and a date.
Moves booked
Every SIM and its date, by name.
Switch day
What to expect, sent that morning.
You're live
Working now, and what to do next in the app.
On switch day
Keep the old SIM in until it stops.
- 1
The move can happen any time between midnight and midnight, usually in the daytime.
- 2
When the old SIM loses signal, put the Kindly SIM in (or switch to the eSIM).
- 3
Restart the phone. Calls, texts and data should work straight away.
- 4
Not working? Reset network settings, then restart. Still stuck the next day? Get in touch.
Larger charities
We'll plan the switch with you, team by team.
Send us a spreadsheet of numbers, PACs and teams, and we'll set it up. Start with one team, keep everyone else on their old SIMs until their day.
See larger charities
No. Moving a number ends that line with your old provider. Any exit fee is theirs, so text INFO to 85075 first to check.
So nobody is ever without a working phone. If a number moved while the SIM was still in the post, that phone would stop.
Ready when you are
Bring your whole charity over. Lose nothing.
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