How can we help?

Unlimited UK calls and texts, your choice of 10GB, 20GB or Unlimited data, 5G where available, WiFi calling, Europe Zone in 45 destinations, an eSIM or physical SIM, and a £0 spend limit. Every plan is 30-day rolling with no annual price rises.

Personal: 10GB £11.95, 20GB £15.95, Unlimited £18.95 a month, including VAT. Business: £9.95, £13.95 and £15.95 + VAT. Charity: £8.95, £12.95 and £14.95 + VAT, which is £1 below business.

No annual price rises. Kindly is 30-day rolling, so there's no contract to lock you in. If we ever have to change a price, we'll tell you at least 30 days before, and you can leave without paying any more.

No. New and existing customers get the published price for their plan and sector. There are no introductory offers that end and no loyalty penalty.

Yes. Every SIM has its own plan, so one person can be on 10GB and another on Unlimited, all on one bill. Up to 50 SIMs per order.

Nothing is added without a yes. You can buy extra data that lasts until your next bill date: 2GB for £3 or 10GB for £6 (business and charity: £2.50 or £5 + VAT). It's UK data, and it isn't needed on Unlimited. On a family or team account, people can ask, and a Full user or Admin says yes or no.

Yes. You can share your Kindly data with a laptop or tablet using your phone's hotspot, on every plan. It uses your plan's data, the same as using it on your phone.

Yes, where it's available and if your phone supports 5G. There's no extra charge.

Use our coverage checker. It shows calls and data, indoors and outdoors, using Ofcom's data. It's an estimate, not a promise, so you can also just try a SIM: there's no contract.

Our network status page shows known issues and planned work near any postcode, live. Check network status

Yes. Text PAC to 65075 from your current phone to get your PAC code (it's free and lasts 30 days). Enter it when you order or in the app, and your number moves across on the next working day.

No. Moving your number with a PAC ends your old service automatically. If you're still in a minimum term, your old provider may charge you for the rest of it, so check before you switch.

Your SIM works straight away on a temporary number, so you can check it before your own number moves. On switch day your number replaces the temporary one. You don't need to do anything.

You might lose signal for a short while that day while your number moves. Calls and texts come back on your own number once it's done.

Text PAC to 65075 again for a new one, then add it in the app.

Yes. Kindly is a separate provider, so your number still moves with a PAC, in the same way.

Either. An eSIM can be working in minutes with no post. A physical SIM comes in the post, arrives in 2 to 3 working days and fits every phone.

Posted SIM cards arrive in 2 to 3 working days.

Any unlocked phone works. For eSIM, your phone needs to support it: most iPhones from the XS onwards and most recent Android phones do. Check in your phone's settings, or ask us.

Usually a few minutes. Scan the QR code from your welcome email or the app, and you're connected.

Everything is in the Kindly app: plans, extra data, Travel Safe, credit, bills and who has access.

Change any SIM's plan in the app. The change starts from that SIM's next bill.

Yes. Personal accounts have two roles. Full can manage the account. Personal sees their own SIM and data, but never what anything costs. Business and charity accounts have three: Admin runs everything; Billing sees and pays invoices but can't cancel SIMs; User sees their own SIM.

Yes. They ask in the app with an optional note. Everyone who can approve gets the request, with a reminder after 24 hours. If nobody answers, it lapses after 3 days. Nothing is ever approved automatically.

Use "Forgotten password" on the log-in page and we'll email you a link.

By Direct Debit, a month ahead. You pay your first month when you order.

Your plans, plus any Travel Safe days you used. That's it: every SIM has a £0 spend limit. Extra data is paid there and then, from your Kindly credit or your bank, so it never lands on the bill by surprise.

Money you top up in the app to pay for extras like extra data. Personal: top up £10, £20, £50 or £100 and hold up to £100. Business and charity: hold up to £100, or £10 for every SIM, whichever is higher, and top up any amount from £10.

Yes. One itemised VAT invoice each month, with every SIM listed by the name you give it.

Yes. It's covered by the Direct Debit Guarantee, so if a payment is ever taken in error, your bank refunds you straight away.

Personal plans: if your SIM hasn't been set up yet, you get a full refund. If you cancel within 14 days of your SIM starting, we refund the days you haven't used. After that, a SIM ends at the end of the month you've paid for.

Free fundraising for charities. A charity shares its own link. When supporters switch to Kindly through it, £1 a month from each of their SIMs goes to that charity: unrestricted, paid every quarter. Start fundraising

Yes, by joining through that charity's SIMs for Good link. You can't pick a charity from a list. If your charity isn't on SIMs for Good yet, invite them.

Not in our Europe Zone of 45 destinations. On 10GB and 20GB you use your normal allowance there. Unlimited includes up to 25GB a month in Europe. See all destinations

In over 100 more destinations, turn on Travel Safe for that SIM: £7.50 a day (+ VAT for business and charity), only on days you use your phone there. Each day gives you 500MB, 200 minutes and 100 texts.

Yes. Turn Travel Safe off in the app whenever you like. We'll switch it off the same day you ask. It can take up to 24 hours to go through, and you won't be charged for any days after you asked. Days you used it before then are charged as normal.

In your phone's settings: on iPhone, Settings > Mobile Data > Mobile Data Options > Data Roaming. On Android, Settings > Network > Mobile network > Roaming. WiFi still works.

There's no contract. To move your number, get a PAC by texting PAC to 65075 and give it to your new provider. Your Kindly SIM ends when the number moves. To end a SIM without moving the number, do it in the app. It finishes at the end of the month you've paid for.

No. Never.