Managing your SIMs
All your SIMs,
simple to run.
Staff, volunteers and lone workers — set up and manage every SIM yourself in seconds, or hand it to a real person. Low admin, and no chatbot maze whichever you choose.
Two ways to run it
Your team, your way.
Manage everything yourself, or let us handle the heavy lifting. You can switch between the two whenever you like.
Self-serve, all in your account
Everything's in the portal — set up, change and manage every SIM in seconds, no phone calls needed.
- Upgrade or downgrade any SIM anytime
- Name each SIM so you know who's who
- A £0 spend limit and usage alerts on every SIM
- Bulk CSV upload to set up a whole team at once
- Keep your number — book your own port date
Best when you want speed and control.
Hands-on onboarding
Prefer to hand it over? Send us your details and a real person sets your team up and moves everyone across.
- Send us your PAC codes — we handle the ports
- We set up your SIMs and plans for you
- Guided switch for the whole team
- Real UK human support by phone, chat and ticket
- Available for business & charity now
Best when you'd rather not lift a finger.
In your account
Your whole team, on one screen.
Your SIM overview
Your SIMs
- Name every SIMTag each one to a person or device — know who's who at a glance.
- Change plans anytimeUpgrade or downgrade any SIM the moment the team's needs change.
- £0 spend limit & usage alertsEvery SIM has a £0 spend limit, and you'll get a nudge before anyone runs out of data.
- Bulk setup by CSVPort and set up a whole team in one upload — no SIM-by-SIM slog.
- Lost, stolen & keep-your-numberReport, swap and book each number's port date — all self-serve.
YOU'RE IN CHARGE
One account. Every SIM under control.
£0 spend limit on every SIM
No SIM can run up a charge. Your bill is your plan price, plus Travel Safe days if you use them.
Extras are paid for up front
Need more data? Add a bolt-on for any SIM and pay there and then, by bank or from credit.
Owners and admins decide
Only the account owner and admins can add credit or buy a bolt-on.
Activation & porting
No rush, no downtime.
Your SIMs arrive active, so you can pop one in and go — and a number only moves on the port date you pick, so no one loses signal mid-switch.
1
SIMs arrive ready to use
They land active, so you can pop one in and go. Nothing to switch on first.
2
Add them to your team
Assign each SIM in the portal whenever it suits — everything stays 30-day rolling.
3
Port the number
Once a SIM's live, book its number to move across on a date you choose. No gap in service.
You don't pay for a SIM until it's live — so there's no cost while you're getting set up.
Support when you want it
Real people, not a chatbot maze.
If you'd rather talk to someone, you always can. A UK team on phone, live chat and support tickets — for setup, switching, or anything that comes up later.
- UK-based, real human support
- Phone, live chat and support tickets
- Hands-on onboarding for business & charity
- You can always reach a human
Set up, sorted
Set up in minutes. Managed in seconds.
Do it yourself or hand it over — and change your mind whenever you like.
Managing SIMs, answered
The how-does-it-work questions.
Yes — upload a CSV to port numbers and set up every SIM in one go, rather than doing them one at a time. Or send us the details and we'll do it for you.
Anytime. Upgrade or downgrade any SIM from your account — everything's 30-day rolling, so nothing's locked in.
Billing starts when your account goes live and your first Direct Debit is collected. You'll always get an itemised VAT invoice, and you can see exactly what each SIM costs in your account.
No. A number only ports once its new SIM is active, and you pick the date — so there's no gap in service during the move.
Report it in your account and order a replacement in a couple of taps. Every SIM has a £0 spend limit, so it can't run up charges in the meantime.
Not at all. Everything's self-serve if you want it, but a real UK team is on phone, chat and tickets whenever you'd rather talk to a person.