Abroad for the cause. Bill shock off.
Project visits, conferences, volunteer trips. Check where your people are going and know exactly what it can cost before they travel, so every penny stays with the cause.
Every trip, one clear answer.
Included, covered with Travel Safe, or not covered. Here's what that looks like for some typical charity trips.
Out in the field. Budget protected.
Every Kindly SIM has a £0 spend limit, so there are no extras to run up and nothing for trustees to query. Abroad, the only thing that can reach your bill is Travel Safe, and only on SIMs an admin has chosen.
- £0 spend limit on every SIMNo premium numbers, no surprise extras, nothing to explain to your trustees.
- Admins choose who gets Travel SafeOwners and admins turn it on in the Kindly app, just for the SIMs that are travelling.
- It stops at the daily allowanceOnce a SIM's used its 500MB for the day, roaming pauses until midnight UK time. It never runs on.
- One clear billPlan prices plus any Travel Safe days, with VAT shown. Easy for your finance team to check.
Prices exclude VAT. Days on office or hotel WiFi, or with phones off, cost nothing.
A project day in Chiang Mai, with Travel Safe.
For over 100 destinations outside Europe. It's off until an admin turns it on in the app, so you only pay for trips you've planned.
- Before they fly
Turn it on in the app
For each SIM that's travelling. Free to turn on.
- 8:00
Message to the UK office
The Travel Safe day starts. £7.50 + VAT, and that's it for today.
25MB of 500MB - 13:00
Maps to the project site
Photos for the supporter update and a call home to the team.
300MB of 500MB - 19:00
500MB reached
Roaming pauses. No extra charge, ever. Guesthouse WiFi takes over.
Paused until midnight UK time - Midnight UK
Fresh day
A new 500MB, if the phone's used tomorrow. Days it isn't used cost £0.
Your minutes cover
- Calls within the country you're in
- Calls back to the UK
- Calls to another country in the same region
Good to know
- Calls to a different region, like USA to China
- Picture messages, ships, planes and satellite networks
- We can't promise every incoming call will connect
Every SIM works in Europe.
45 destinations, from Dublin to Brussels, including Switzerland, Norway, the Channel Islands and the Canary Islands. Nothing to switch on, nothing extra to pay.
On 10GB and used 4GB at home this month? That SIM has 6GB for Brussels.
No signal means no bill.
Outside Europe and Travel Safe, your Kindly SIM simply won't connect. That's on purpose: you can't be charged for a network we don't cover.
- MoroccoNo signal
- MaldivesNo signal
- VietnamNo signal
- KenyaNo signal
- TunisiaNo signal
- CubaNo signal
- MauritiusNo signal
- AndorraNo signal
Long placement? The honest answer.
Use WiFi where you can. For long placements or heavy data, a local SIM or travel eSIM is the right tool. We don't sell them; we'd rather point you the right way, so the money stays with the cause.
Same in Travel Safe countries: 500MB a day is for email, maps and messages, not video calls all day.
Your team's pre-trip checklist.
Four quick things. Tap each tag as you go.
Roaming, answered.
Still not sure? Check your destination at the top, or ask us in the app.
No. It's off until an owner or admin turns it on for a SIM in the Kindly app, so you're never charged for a trip you didn't approve. You can turn it on any time once your first Direct Debit has gone through.
Only on days you use your phone in a Travel Safe country. A day runs midnight to midnight UK time and starts with your first call, text or bit of data. Each day used is £7.50 + VAT, added to your next bill with a VAT invoice.
No. Every SIM has a £0 spend limit. Abroad, the only thing that can reach your bill is Travel Safe, at £7.50 + VAT a day, and only on SIMs an owner or admin has turned it on for.
Roaming pauses until midnight UK time, then a fresh day starts. It never carries on and charges more.
On 10GB and 20GB, your normal allowance, shared with what you use at home. On Unlimited, up to 25GB in Europe each month (it resets on your bill date), and unlimited again back in the UK.
In the Europe Zone, yes, just like at home. In Travel Safe countries we can't promise every incoming call will connect, so it's best to call out, or call over WiFi when you can.
Message us in the Kindly app and we'll switch it off for you.
Your SIM won't connect there, so you can't be charged. Use WiFi, or a travel eSIM if you need data.
Phones can sometimes pick up a network across a border, for example between Cyprus and Northern Cyprus. Keep an eye on which network you're connected to.
Yes. Travel Safe days appear on your monthly bill with VAT shown, alongside your plan prices.
No. Bolt-ons are for UK data only.
Go where the work is. Keep every penny for the cause.
Europe included, Travel Safe when you approve it, a £0 spend limit on every SIM, and charity prices £1 a month lower on every SIM.
