How to switch to Kindly
Keep your number. No gap in service.
Your old SIM keeps working right up until your number moves. You book the move yourself in the app, on the day you choose, once your new SIM is in your hand. Nothing to cancel, no day without a phone.
- Bring the whole family
- Weekdays, you pick the date
- eSIM or SIM by post, both free
Keep every number
Everyone in the family keeps their number, and takes it if they leave.
No gap in service
Old SIMs work until the moment each number moves.
You pick the day
Book each move in the app. Everyone together, or one at a time.
Nothing to cancel
Moving a number ends it with your old provider.
Why switching feels risky
Switching shouldn't mean a day without phones.
The worry is always the same: what if a number drops while the new SIM is still in the post? So we don't book anything until your SIMs have arrived.
THE USUAL SWITCH
Your number moves before the new SIM turns up.
We wait until your SIM is in your hand.
THE USUAL SWITCH
Ringing your old network to leave.
Text for a PAC. Moving ends the old contract.
THE USUAL SWITCH
The whole family on the same day, ready or not.
Same day for all, or a day each.
THE USUAL SWITCH
No idea whose number has moved.
Every move tracked in the app.
Step by step
Four steps. Your old SIM works throughout.
1Order
Pick plans and say which numbers you're keeping. eSIM or SIM by post, both free.
No PACs needed yet.
2Your SIMs arrive
Physical SIMs come by post. eSIMs arrive by email, and you can send each one to the person in your household using it.
Keep using your old SIMs.
3Book your moves
In the app, add each person's PAC and pick a weekday for each move.
Book once the SIMs are in hand.
4Switch day
When an old SIM stops working, put the Kindly SIM in and restart the phone. That's it.
Any time between midnight and midnight.
BOOK YOUR FAMILY'S MOVES
All in the Kindly app
Move the whole family in one go.
Each number has its own PAC. Ask everyone to text PAC to 65075 from their phone, then add them all in the app and pick the days.
- A PAC for each number, all in one place
- Same day for everyone, or a day each
- Weekdays, at least 2 working days ahead
- Edit a PAC if it's wrong or runs out
- See every move: waiting, booked, live
- eSIM? Book as soon as it's installed
Check the date before you book. Once a move is booked we pass it to the network, so it can't be changed in the app. Need to change it? Get in touch before the day.
Getting your PAC codes
Free texts that do the hard part.
A PAC is the code that moves a number. It's free and lasts 30 days. Ask for it once your SIM has arrived.
Each number
Each person texts from their own phone. The PAC arrives by text within a minute.
Pay as you go?
Text PAC to 65075 too. Use up your credit first, as it doesn't move with the number.
Still in a contract?
See your end date and any exit fee before you switch.
Want a new number?
End the old contract without bringing the number. Your Kindly SIM gets a new one.
We'll remind you before a saved PAC runs out. Coming soon
We'll keep you posted
You'll always know what's next.
Posted today
Your SIMs are on their way. Book your moves once they arrive.
Should have arrived
Three days later, a nudge with one button to book.
A reminder every couple of days
Until every number has a PAC and a date.
Moves booked
Every SIM and its date, by name.
Switch day
What to expect, sent that morning.
You're live
Working now, and what to do next in the app.
On switch day
Keep the old SIM in until it stops.
- 1
The move can happen any time between midnight and midnight, usually in the daytime.
- 2
When the old SIM loses signal, put the Kindly SIM in (or switch to the eSIM).
- 3
Restart the phone. Calls, texts and data should work straight away.
- 4
Not working? Reset network settings, then restart. Still stuck the next day? Get in touch.
Bringing the family?
Everyone on one account. Nobody runs up a bill.
Order SIMs for everyone, book each person's move on the day that suits them, and invite them to the app if you'd like. Their old phones keep working until their day.
How family accounts work
No. Moving your number ends it with your old provider. Any exit fee is theirs, so text INFO to 85075 first to check.
So you're never without a working phone. If your number moved while the SIM was still in the post, your phone would stop.
Ready when you are
Bring your number over. Lose nothing.
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