Contract summaries
Last updated 6 November 2026
Last updated: 6 November 2026
Contract Summary: Kindly personal plans
This contract summary sets out the main elements of this service offer. It helps to make comparisons between service offers. Complete information about the service is provided in other documents.
Provider: Kindly Mobile Ltd, Unit 3, Bensham Street, Boldon Colliery, Sunderland, NE35 9LN. hello@kindlymobile.co.uk, 0330 043 9690.
Services and equipment A SIM or eSIM with unlimited UK calls and texts and the monthly UK data allowance you choose. Your plan also works in our Europe Zone of 45 destinations at no extra cost, with up to 25GB of data a month there. No phone is included.
Speeds of the internet service and remedies Estimated maximum download speed: 4G up to 95Mbps, 5G up to 400Mbps. Estimated maximum upload speed: 4G up to 24Mbps, 5G up to 100Mbps. Your speed depends on where you are, your phone and how busy the network is. If your speed is often far below these, tell us. You can complain, and because there is no minimum term you can leave at any time without paying anything extra.
Price (including VAT)
| Plan | Monthly price |
|---|---|
| 10GB | £11.95 |
| 20GB | £15.95 |
| Unlimited | £18.95 |
- Extra data (optional): 2GB for £3 or 10GB for £6, paid up front, lasting until your next billing day.
- Travel Safe (optional, outside the Europe Zone): £7.50 a day, only on days you use it, up to the limit you set when you turn it on.
- Your spend limit starts at £0. Apart from Travel Safe, nothing is added to your bill.
- No annual price rises. Your price doesn't change while you stay on your plan.
Duration, renewal and termination Month to month, with no minimum term, no notice period and no exit fee. You can cancel within 14 days, starting the day after we confirm your order, and get a refund for the days you haven't used, less any Travel Safe used. After that, days already paid for aren't refunded.
Features for end-users with disabilities Bills and letters in large print or other formats free of charge, Relay UK, emergency texts to 999, and someone you trust can help manage your account. See our Extra Help Policy.
Other relevant information Kindly Mobile Ltd is a company, not a charity. For every full month you pay for, we give £1 for each SIM to the good cause you ordered through, or to the Kindly Fund. Complaints: kindlymobile.co.uk/legal-complaints. Full terms: kindlymobile.co.uk/legal-terms.
Contract Summary: Kindly business plans
This contract summary sets out the main elements of this service offer. It helps to make comparisons between service offers. Complete information about the service is provided in other documents.
Provider: Kindly Mobile Ltd, Unit 3, Bensham Street, Boldon Colliery, Sunderland, NE35 9LN. hello@kindlymobile.co.uk, 0330 043 9690.
Services and equipment SIMs or eSIMs with unlimited UK calls and texts and the monthly UK data allowance you choose for each SIM. Plans also work in our Europe Zone of 45 destinations at no extra cost, with up to 25GB of data a month there. No phones are included.
Speeds of the internet service and remedies Estimated maximum download speed: 4G up to 95Mbps, 5G up to 400Mbps. Estimated maximum upload speed: 4G up to 24Mbps, 5G up to 100Mbps. Speed depends on location, device and how busy the network is. If speeds are often far below these, tell us. You can complain, and because there is no minimum term you can leave at any time without paying anything extra.
Price (excluding VAT, for each SIM)
| Plan | Monthly price |
|---|---|
| 10GB | £9.95 |
| 20GB | £13.95 |
| Unlimited | £15.95 |
- Extra data (optional): 2GB for £2.50 + VAT or 10GB for £5 + VAT, paid up front, lasting until that SIM's next billing day.
- Travel Safe (optional, outside the Europe Zone): £7.50 + VAT a day, only on days a SIM uses it, up to the limit set when it's turned on.
- SIMs added part way through a month pay a part-month to line up with your billing day.
- Your spend limit starts at £0. Apart from Travel Safe, nothing is added to your bill.
- No annual price rises. Your price doesn't change while a SIM stays on its plan.
Duration, renewal and termination Month to month, with no minimum term, no notice period and no exit fee. There is no 14-day cooling-off period for businesses. Days already paid for aren't refunded.
Features for end-users with disabilities Bills and letters in large print or other formats free of charge, Relay UK and emergency texts to 999 for every user. See our Extra Help Policy.
Other relevant information Kindly Mobile Ltd is a company, not a charity. For every full month you pay for, we give £1 for each SIM to the good cause you ordered through, or to the Kindly Fund. We are a member of the Communications Ombudsman (membership number [to follow]). Businesses with up to 10 employees can use it. Complaints: kindlymobile.co.uk/legal-complaints. Full terms: kindlymobile.co.uk/legal-terms.
Contract Summary: Kindly charity plans
This contract summary sets out the main elements of this service offer. It helps to make comparisons between service offers. Complete information about the service is provided in other documents.
Provider: Kindly Mobile Ltd, Unit 3, Bensham Street, Boldon Colliery, Sunderland, NE35 9LN. hello@kindlymobile.co.uk, 0330 043 9690.
Services and equipment SIMs or eSIMs with unlimited UK calls and texts and the monthly UK data allowance you choose for each SIM. Plans also work in our Europe Zone of 45 destinations at no extra cost, with up to 25GB of data a month there. No phones are included. Charity plans are for charities registered with the Charity Commission, OSCR or the Charity Commission for Northern Ireland, or recognised by HMRC.
Speeds of the internet service and remedies Estimated maximum download speed: 4G up to 95Mbps, 5G up to 400Mbps. Estimated maximum upload speed: 4G up to 24Mbps, 5G up to 100Mbps. Speed depends on location, device and how busy the network is. If speeds are often far below these, tell us. You can complain, and because there is no minimum term you can leave at any time without paying anything extra.
Price (excluding VAT, for each SIM)
| Plan | Monthly price |
|---|---|
| 10GB | £8.95 |
| 20GB | £12.95 |
| Unlimited | £14.95 |
- Charity plans are £1 a month cheaper than business plans, instead of giving £1 to a cause.
- Extra data (optional): 2GB for £2.50 + VAT or 10GB for £5 + VAT, paid up front, lasting until that SIM's next billing day.
- Travel Safe (optional, outside the Europe Zone): £7.50 + VAT a day, only on days a SIM uses it, up to the limit set when it's turned on.
- SIMs added part way through a month pay a part-month to line up with your billing day.
- Your spend limit starts at £0. Apart from Travel Safe, nothing is added to your bill.
- If we can't confirm your charity, you get charity prices straight away and have 30 days to send evidence. Without it, your SIMs move to business prices from your next bill.
- No annual price rises. Your price doesn't change while a SIM stays on its plan.
Duration, renewal and termination Month to month, with no minimum term, no notice period and no exit fee. There is no 14-day cooling-off period for charities. Days already paid for aren't refunded.
Features for end-users with disabilities Bills and letters in large print or other formats free of charge, Relay UK and emergency texts to 999 for every user. See our Extra Help Policy.
Other relevant information Kindly Mobile Ltd is a company, not a charity. We are a member of the Communications Ombudsman (membership number [to follow]). Charities with up to 10 employees can use it. Complaints: kindlymobile.co.uk/legal-complaints. Full terms: kindlymobile.co.uk/legal-terms.