Help · Number porting
Keeping your number? Easy.
It's your right, it's free, and it takes one text to start.
Bringing your number to Kindly
A text, a checkout step, a switch day.
01
Text PAC to 65075
From the number you want to keep. Your provider replies with a 9-character PAC code within about a minute. It's valid for 30 days.
02
Add it at checkout
Drop the PAC into the porting step, or skip and add it later from your account.
03
Book your switch day
If you chose an eSIM, pick your switch day at checkout — your eSIM arrives the same day. If you chose a physical SIM, we'll ask once it's arrived, so you're never switching before you have it in your hand. Any working day, Monday to Friday. Your number moves across on that day — usually between 10am and 4pm.
Free and your right
The PAC text costs nothing. Your current network has to send it within a minute, by law.
No service gap
Your old SIM keeps working until switch day. Your Kindly SIM runs on a temporary number from activation, so you're never without a phone.
PAC expired? Just text again
If the 30 days run out, text PAC to 65075 once more.
Leaving Kindly one day
Same in reverse, no hard feelings.
Text PAC to 65075 from your Kindly number for your new provider — or STAC to 75075 to leave without keeping the number. Your plan runs to the end of its current 30-day period. No exit fees, ever.
Want a brand-new number?
Skip the PAC entirely — your Kindly SIM's temporary number becomes your permanent one.
Still in contract with your current provider? Text INFO to 85075 (free) and they'll tell you your contract end date and any early-exit fee — so you know exactly where you stand before you switch.
Switch day
On switch day
Your old SIM will stop working at some point during the day. When it does:
- Take your old SIM out
- Put your Kindly SIM in
- Restart your phone
Calls, texts and data should work straight away.
Still not working?
Nine times out of ten it's an old setting left behind by your previous network. A network reset clears it.
Before you start: a network reset wipes saved Wi-Fi passwords and Bluetooth pairings. Nothing else is affected.
Samsung
Settings → General Management → Reset → Reset Network Settings. Choose network reset, not factory reset.
Then force restart: hold Volume Down and Power together for 7 to 15 seconds, until the screen goes black and the Samsung logo appears.
iPhone
Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. Choose network reset, not erase all content.
Then force restart: press and release Volume Up, press and release Volume Down, then hold the Side button until the Apple logo appears.
Still stuck? Get in touch and we'll sort it.