Kindly · 3 min read
Kindly key facts
The facts about Kindly Mobile in one place: company details, network, prices, roaming, giving and contacts. Updated whenever anything changes.
In one sentence: Kindly Mobile is a UK SIM-only mobile network on O2, with 30-day rolling plans, no annual price rises, a £0 spend limit on every SIM, and £1 a month from every personal and business SIM to good causes.
Company
- Name: Kindly Mobile Ltd
- Registered: England and Wales, company number 16889854
- VAT: GB507696364
- ICO registration: ZC291162
- Address: Unit 3, Bensham Street, Boldon Colliery, Sunderland, NE35 9LN
- Founders: Dom Ryan, Carla Redpath and Michael Gibbons
- Background: a team with more than 30 years' combined experience in telecoms for businesses and charities
- Complaints: member of the Communications Ombudsman (independent dispute resolution)
Service
- What it is: a UK SIM-only mobile network for personal, family, business and charity customers
- Network: O2 (genuine O2 SIMs)
- SIM types: physical SIM and eSIM
- Contracts: 30-day rolling, no lock-in, no notice period
- Price rises: no annual price rises
- Switching: keep your number with a PAC code
Plans and prices (per SIM, per month)
| Plan | 10GB | 20GB | Unlimited |
|---|---|---|---|
| Personal and family (inc VAT) | £11.95 | £15.95 | £18.95 |
| Business (ex VAT) | £9.95 | £13.95 | £15.95 |
| Registered charities (ex VAT) | £8.95 | £12.95 | £14.95 |
Charity prices are for charities on the Charity Commission, OSCR or Northern Ireland register, or recognised by HMRC. Other good causes use business plans.
What's included
- Calls and texts: unlimited UK minutes and texts
- Spend limit: a £0 spend limit on every SIM, so nothing beyond the plan can be charged
- Usage warnings: at 80% and 100% of your data (coming soon)
- Extra data: Personal 2GB £3 or 10GB £6 (inc VAT); Business and Charity 2GB £2.50 or 10GB £5 (ex VAT); current month only, UK data only
- Fees: none for delivery, late payment, reconnection or anything else
- Business and charity accounts: in the organisation's name, with one monthly VAT invoice and no personal credit checks on staff
Roaming
- Europe Zone: 45 destinations, roam like home, included on every plan. On 10GB and 20GB your allowance is shared between the UK and Europe; Europe data is capped at 25GB a month (including on Unlimited)
- Travel Safe: optional, Yes or No for each SIM at checkout (nothing pre-selected), can be turned on or off later in your account; over 100 destinations; 500MB data, 200 minutes and 100 texts a day; £7.50 a day inc VAT (personal) or £7.50 + VAT (business and charity), charged only on days you use it; never more than 10 days' charges a month per SIM by default (this can be changed); sits outside the £0 spend limit; countries not covered are blocked
- Everywhere else: not covered, and blocked so there are no surprise charges
Giving
- The £1: £1 a month from every personal and business SIM goes to good causes: to the cause the customer joined through on SIMs for Good, or otherwise to the Kindly Fund (below). Charity plans get £1 off the price instead
- SIMs for Good: a free fundraising scheme at fundraise.kindlymobile.co.uk. Charities, CICs, community groups, sports clubs, schools and PTAs, churches and faith groups get regular, unrestricted income, paid quarterly, for as long as their supporters stay
- Kindly Fund: where the £1 goes when a customer didn't join through a cause. It will be shared with charities and good causes across the UK, and we'll track where every payment goes, so we can see it's well managed and used for good
Contact
- Customers: hello@kindlymobile.co.uk · 0330 043 9690 (9am to 5pm, Monday to Friday)
- Press: hello@kindlymobile.co.uk
- Reviews: Trustpilot
- Tagline: "Most mobile takes. Kindly gives."
Want to see what you'd pay? See plans for personal, business or charity.
Sources
- Companies House: Kindly Mobile Ltd, 16889854
- Kindly's own records: prices, roaming facts and terms (November 2026)
