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Switching · 2 min read

Kindly coverage

Kindly uses O2's UK network. Check the signal at home and work in under a minute, and see what's covered when you travel.

Dom Ryan
A woman checking her phone signal by the kitchen window of a rural cottage.

The best phone plan in the world is no use in the one room of your house with no signal. So check first. It takes a minute.

The short answer: Kindly SIMs are genuine O2 SIMs, so you get the same UK coverage as an O2 customer, on the same masts. Check your postcodes on our coverage page to see the signal where you live and work.

Which network does Kindly use?

Kindly runs on O2's UK network. Wherever an O2 customer gets signal, you will too.

How do I check the signal at my address?

Pop your home and work postcodes into our coverage page. It shows the signal you can expect where you live and work. Check coverage

How do I check coverage properly?

  • Check every place that matters: home, work, school, the club, and anywhere you travel regularly.
  • Look at indoor signal, not just outdoor. Thick stone walls and metal-framed buildings make a real difference.
  • Ask someone on O2 how they find it where you live. It's the best real-world test there is.

What if the signal isn't good enough for me?

You're on a 30-day rolling plan, so you're never stuck. If it isn't working for you, you can leave with no exit fee and take your number with you.

Does Kindly work abroad?

Yes, in two ways:

  • Europe Zone (45 destinations): roam like home, included on every plan. On 10GB and 20GB your normal allowance works in Europe too; Europe data is capped at 25GB a month.
  • Travel Safe (over 100 destinations): choose Yes at checkout, or switch it on for a SIM in your account before you go. You get 500MB of data, 200 minutes and 100 texts a day for £7.50 a day (inc VAT for personal; plus VAT for business and charity), charged only on days you use it, and never more than 10 days' charges a month per SIM.

Anywhere else isn't covered, and your SIM is blocked there so you can't run up a bill by accident. See the roaming page for personal, business or charity, or read Travel Safe and Europe Zone explained.

Happy with the signal? See plans for personal, business or charity.

Questions people ask

Is Kindly coverage the same as O2?

Yes. Kindly SIMs are genuine O2 SIMs on O2's masts, so the UK signal is the same.

Will my phone work with Kindly?

If it's unlocked, almost certainly. Phones sold by UK networks since December 2021 have to be unlocked.

What happens if I'm not happy with the signal?

Plans are 30-day rolling, so you can leave with no exit fee and keep your number.

Does Kindly work on ships or planes?

No. Ships, planes and satellite networks aren't covered, even inside Europe.

Sources

Written by

Dom Ryan

Founder

Dom Ryan is the founder of Kindly Mobile. He has spent years helping charities, schools and small businesses sort out their phone bills, and started Kindly to build a fairer kind of mobile network: one price, no April rises, and £1 a month to good causes.

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