Travel · 7 min read
Travel Safe and Europe Zone explained
Roam like home in 45 European destinations at no extra cost. Going further? Travel Safe covers over 100 more for £7.50 a day, only on days you use it, never more than 10 days a month.
Everyone has a roaming horror story. The friend who came back from a week in the sun to a three-figure bill. The colleague who streamed one match on a ferry. We built Kindly roaming so that can't happen to you.
The short answer: Kindly roaming works in three zones. In the Europe Zone (45 destinations), you use your plan just like at home, at no extra cost. In the Travel Safe zone (over 100 more destinations, including the USA and Canada), you can choose Travel Safe for £7.50 a day, charged only on days you use your phone there, and never more than 10 days' charges a month. Everywhere else isn't covered, and your phone simply won't connect, so it can never run up a bill.
What are the three roaming zones?
| Zone | Where | What it costs | What you need to do |
|---|---|---|---|
| Europe Zone | 45 destinations, including the EU, plus places like Switzerland, Norway, the Channel Islands and the Canary Islands | Included in every plan | Nothing. It just works |
| Travel Safe zone | Over 100 destinations, including the USA and Canada | £7.50 a day inc VAT (personal) or £7.50 + VAT (business and charity), only on days you use it | Choose Yes to Travel Safe at checkout, or turn it on in your account before you go |
| Not covered | Everywhere else | Nothing, because it's blocked | Use Wi-Fi |
Every country sits in exactly one zone. The full country lists are on our roaming pages.
How does roaming work in the Europe Zone?
It's "roam like home". Your calls, texts and data work just as they do in the UK, with no daily charge.
There's one thing worth knowing about data. The most you can use in the Europe Zone is 25GB a month.
- On 10GB and 20GB plans, your normal allowance is shared between home and Europe. Say you're on 10GB and use 4GB at home before you fly: you've got 6GB left to use abroad. On 20GB with nothing used yet, you've got the full 20GB.
- On Unlimited, data in the Europe Zone stops at 25GB. That count starts when you arrive, however much you used at home first. Your unlimited UK data carries on as normal when you get back.
The 25GB resets on your bill date. For most holidays it's far more than you'll need.
What is Travel Safe?
Travel Safe is our daily roaming pass for over 100 destinations outside Europe, including the USA and Canada. When you order, you choose Yes or No for each SIM, with nothing pre-selected. You can turn it on or off later in your account.
Each day you use it, you get:
- 500MB of data
- 200 minutes
- 100 texts
for £7.50 a day inc VAT on personal plans, or £7.50 + VAT (£9.00 inc VAT) on business and charity plans.
Why switch on Travel Safe?
Plenty of people plan to live on Wi-Fi abroad. But the moments you most need your phone often come before you've found any. That's what Travel Safe is for:
- Catching up when you land. Switch off airplane mode and everything that came in during the flight arrives: the family group, your lift from the airport, the host with the key code.
- Getting where you're going. Maps to your hotel or Airbnb, train times, a taxi app and your booking emails.
- Sorting things out on the spot. Forgot to buy a travel eSIM before you left? With Travel Safe on, you can get online and buy one there and then.
- Staying reachable. Calls and texts to your usual number still find you, including your bank's security codes.
Without a plan that covers you, a few minutes online abroad can cost a lot with some networks. With Travel Safe, a day is £7.50, and that's the most a day can cost.
When am I charged for Travel Safe?
Only on days you actually use your phone in a Travel Safe country. A day runs midnight to midnight UK time, and it starts the first time you make a call, send a text or use data. Spend a day with your phone in airplane mode by the pool and you pay nothing for that day.
Travel Safe days appear on your next monthly bill, and you're never charged for more than 10 days a month per SIM, however long you're away (that's the standard maximum, and it can be changed). Travel Safe sits outside your £0 spend limit, and it's the only thing that's ever added to your plan price.
What happens when my Travel Safe allowance runs out?
Roaming stops until the next day. Because every Kindly SIM has a fixed £0 spend limit, there's no expensive pay-as-you-go rate waiting behind it. You can't accidentally spend more than one day's Travel Safe charge in a day, or 10 days' charges in a month.
What do Travel Safe minutes cover?
Covered:
- calls within the country you're in
- calls back to the UK
- calls to another country in the same region
- calls you receive
Not covered:
- calls to a different region (for example, calling China from the USA)
- calls from the UK to Travel Safe countries
- picture messages
Where won't my phone work?
Anywhere outside the Europe Zone and the Travel Safe zone. Some places people often ask about that aren't covered: Morocco, Tunisia, Vietnam, the Maldives, Mauritius, Kenya, Tanzania, Cuba, Andorra and Northern Cyprus.
Ships, planes and satellite networks are never covered, even when you're sailing or flying through a covered country. Put your phone in airplane mode on board and use the ship's or plane's Wi-Fi if you need to.
One more thing: near a border, your phone can sometimes pick up a neighbouring country's network. If that country isn't covered, it won't connect. If it's in the Travel Safe zone, it counts as a Travel Safe day. Cyprus and Northern Cyprus is the classic example.
Can I buy extra data to use abroad?
No. Extra data is for UK data only. Abroad, you've got your plan allowance in the Europe Zone (up to 25GB) or the Travel Safe daily allowance.
What about a travel SIM or eSIM?
For a long trip, or somewhere we don't cover, a travel eSIM or a local SIM can make sense. It gives you data for that country, and you can keep your Kindly SIM in for calls and texts. In the Europe Zone, you won't need one.
How do I turn Travel Safe on or off?
You choose Yes or No to Travel Safe for each SIM at checkout. To change it later, anyone on the account can do it, depending on their role: go to your Kindly account, choose the SIM and switch Travel Safe on or off. Do it before you travel, as you may not have data to do it when you land.
Turning it off is just as easy. Charges stop from the moment you switch it off. Days you've already used are still charged.
For businesses and charities, Travel Safe is per SIM. Switch it on just for the colleague going to the conference in Toronto, not the whole team.
Travelling soon? See everything for your trip on the roaming page for personal, business or charity. Not with Kindly yet? Find your plan.
Questions people ask
Is roaming in Europe included with Kindly?
Yes. In 45 Europe Zone destinations you use your plan like at home, at no extra cost, up to 25GB of data a month.
How much is Travel Safe?
£7.50 a day inc VAT on personal plans, or £7.50 + VAT on business and charity plans. You only pay on days you use your phone in a Travel Safe country, and never more than 10 days' charges a month per SIM.
Does my Kindly phone work in the USA?
Yes, with Travel Safe switched on for that SIM. The USA and Canada are both in the Travel Safe zone.
Can I get a surprise roaming bill with Kindly?
No. Every SIM has a fixed £0 spend limit, and places outside our two zones are blocked rather than charged.
Does my phone work on a cruise ship?
Not on our network. Ships, planes and satellite networks are never covered, so use airplane mode and the ship's Wi-Fi.
Sources
- Kindly's own roaming facts (internal, October 2026)
