PAC code: how to switch network and keep your number

A PAC code is how you take your mobile number with you when you switch network, and you've probably had that number for years. It's on your business cards, your doctor's records and in your mum's phone under "Me". The good news: getting your PAC code takes one free text and about a minute.

The short answer: text PAC to 65075 from your phone. Your current network texts back a code within a minute. Give that code to your new network, and they'll move your number across within one working day. You don't need to call anyone or cancel anything.

What is a PAC code and how do I get one?

A PAC code (Porting Authorisation Code) is a free code from your current network that moves your number to a new one. Text PAC to 65075 to get it. It's one of three free text codes set up by Ofcom, the UK communications regulator, and they work on every UK network.

The reply also tells you about anything you'd owe if you leave, such as early termination charges if you're still in a minimum term.

One catch: if your account has several numbers on it, like a family plan, you can't use the text service. Ask for your PACs online or by phone instead.

How long does a PAC code last?

30 days. If it runs out before you use it, just text again for a new one.

Do I need to cancel my old contract?

No, and it's better if you don't. When your new network uses your PAC, your old contract ends automatically on the switch date. If you cancel first, you risk losing the number.

Better still, using a PAC protects you from paying twice. Networks aren't allowed to charge you for a notice period that runs past your switch date.

(If you've already cancelled, don't panic. You can usually still bring your old number to a new network if you ask within one month of cancelling.)

Will I have to pay to leave my old network?

It depends on where you are in your contract.

• Out of contract, or on a rolling monthly plan: usually nothing to pay. You just stop paying from the switch date.
• Still in your minimum term: you may have to pay an early termination charge. Your PAC reply text will tell you how much, so text INFO to 85075 first if you want to check before you decide.
• Paying off a phone: if your phone came on a contract or a separate device plan, that balance usually still needs paying even after you move your number. Check your agreement.

One honest tip: if you're a few months from the end of a long contract, it's often worth waiting. Text INFO to 85075 to find your end date.

Will I lose signal while I switch?

Your number moves on the day of the switch, and any break in service should be no longer than one working day. If a switch is delayed, or you're left without service for longer than that, your provider may have to compensate you.

Tip: keep your old SIM in your phone until the new one starts working, then swap.

How do I switch to Kindly and keep my number?

1. Check your phone is unlocked. Most phones bought in recent years are. If not, ask your current network to unlock it.
2. Get your PAC. Text PAC to 65075.
3. Order your Kindly SIM and choose "keep my number". Then log in to your Kindly account and add your number and PAC. Moving more than one number? Each one has its own PAC and its own switch date.
4. Pop in your SIM (or install your eSIM) when it arrives, then book your switch date in your account (Monday to Friday). Your Kindly SIM isn't active until the move completes, so keep using your old SIM until then.
5. Switch day. Your number moves across on the date you booked, at any point that day. Your old contract ends automatically. If anything's not right the next day, call us on 0330 043 9690.

There's no lock-in at our end either. Kindly plans are 30-day rolling, so if you ever want to leave, text PAC to 65075 and go. We won't charge you to leave, and we'd rather earn you back than trap you.

A note for businesses and charities

Switching a handful of work numbers works the same way, but there are a few things to watch.

• Accounts with several numbers can't use the text codes. Ask your current provider for PACs for every number, online or by phone. The account holder or an authorised person usually has to do this.
• Business contracts often have their own terms. Notice periods, minimum terms and charges can differ from consumer contracts. Read yours before you request codes.
• Get every number's end date first. If numbers sit on different contracts, it may make sense to move them in stages.
• Not sure which plan each number needs? Upload a few months of bills to Bill Check. It suggests a plan for each number and builds your order with each one matched to the right plan, so you're not cross-referencing 30 numbers on a spreadsheet.

Ready to switch? Find the right plan for each of your numbers with Bill Check. It's free and takes a couple of minutes. Or go straight to plans for personal, business or charity.

FAQ

How do I get my PAC code?

Text PAC to 65075 from the phone you want to switch. Your network replies within a minute with the code and any charges for leaving early.

How long does switching take?

Your new network must complete the switch within one working day of the switch date.

Do I need to tell my old network I'm leaving?

No. Once the switch happens, your old contract ends automatically, and you can't be charged for notice running past the switch date.

Can I keep my number if I've already cancelled?

Usually yes, if you ask your new network within one month of cancelling.

Can I switch if I'm in contract?

Yes. You can switch at any time, but you may have to pay an early termination charge. Text INFO to 85075 to check.

Sources

• Ofcom: Switching mobile phone provider (text codes, PAC validity, one working day, notice charges, multi-number accounts, compensation, keeping your number within one month)